Privacy Policy
Last updated: July 19, 2026
1. What we collect
Account details (your name and email), the business records your studio enters (clients, jobs, invoices, expenses, calendar events), files you upload (recordings, receipts, logos, watermark audio), payment metadata from your payment processor (amounts, payout references — never card numbers), and technical logs such as IP addresses and audit events used to keep accounts secure.
2. What we never see
Card numbers — your clients' card payments are handled entirely by Stripe, our payment partner, and card data never touches Cadenza. Bank logins — if you connect a bank feed, you sign in directly with a specialized, regulated banking-data partner (shown to you during the connection) and Cadenza receives only a reference token, stored encrypted. We never see or store your banking username or password.
3. How we use your data
Only to run the service: signing you in, storing and watermarking your files, sending the emails you trigger (invoices, delivery links, receipts), processing your subscription, and keeping audit trails of money and file activity. We do not sell personal data, we do not use your data for advertising, and we do not use your recordings or business records to train AI models.
4. Your clients' data
Studios enter their own clients' contact details and records. That data belongs to the studio — Cadenza processes it only on the studio's behalf and only to provide the service. Client-facing links (previews, downloads, payments) use expiring signed links rather than requiring your clients to create accounts.
5. Who we share data with
Only the service providers needed to operate Cadenza, each bound to use the data solely to provide their service to us: payment processing and subscription billing (Stripe), bank-feed data (our banking-data partner, presented to you when you connect), and vetted cloud providers for hosting, data storage, email delivery, and abuse protection. If you connect your own email account for sending, those credentials are stored encrypted and used only to send email you initiate. We disclose data beyond this only if the law requires it.
6. Retention and deletion
Business records are kept while your account is active. Files under auto-expiry are deleted after your configured window, with advance warning. You can delete your account yourself in Settings: the account closes immediately, and everything — data, files, and logins — is permanently erased from our systems within 30 days, except records we're legally required to keep, such as financial-compliance records.
7. Security
Every studio's data is isolated from every other studio's at the database layer. Data is encrypted in transit and at rest; stored credentials get an additional layer of encryption. Files are private by default and served only through short-lived signed links. Money and file actions are written to an audit trail, and two-factor authentication is available to every account (and required for platform staff).
8. Cookies
Cadenza uses only the cookies needed to keep you signed in and to protect forms from bots. There are no advertising trackers and no third-party analytics cookies.
9. Your rights
You can export your data at any time (CSV exports are built in), correct it in the app, or delete your account in Settings. For anything else — access, correction, or deletion requests, including rights under US state privacy laws — email issues@cadenzastudio.app and we'll respond promptly. Cadenza is a business tool and is not directed at children.
10. Changes
If we make material changes to this policy we'll notify you by email or in the app before they take effect. Questions? Write to issues@cadenzastudio.app.